If you are a registered Metabolyst or SNAPS Support Customer and have a valid support agreement with SNAPS you may submit help requests via this website or by calling the SNAPS Support phone number provided in your welcome package.
If you have already been in contact with OpenText Technical Support concerning your issue, please make sure you provide us with the OpenText ticket number that was issued to you and the name(s) of the OpenText Technical Support Representative(s) you have been working with. We have provided fields on the Submit Request form where you can fill in this information.
If you have your support agreement with OpenText directly you should call OpenText Technical Support at (800) 540-7292 now.
Customer Support WebSite
We highly recommend you make use of our online knowledgebase where you can find many solutions to common issues.
For the fastest, most effective results, login to the Customer Support website using your username and login. If you have not created a username please use the button at the botom of this page to create your user support account and password.
Upon submission, your issue will automatically be saved and one of our customer support engineers will contact you back, as soon as, possible using the contact information we have on file for you.
You can monitor the status of any of your or your company’s requests from your personal customer support home page after you log in to our website.
Telephone Support
It is always recommended that you enter your request on our website before calling customer support to provide us with all pertinent information before assisting you.
You can reach SNAPS Customer Support by calling (678) 324-2050 Monday-Friday 8am – 5pm EST.
